Ethical Considerations

In Malaysia, children are defined as anyone below the age of 18. While children can seek out help or advice, when therapy is needed, a parent or guardian must give consent.  

Confidentiality is essential in creating a safe space for children to share their troubles.. To be effective a counsellor needs to ensure what is discussed in the sessions is kept private. The only time that a counsellor is ethically bound to break confidentiality is when a child is at risk of harm, or harming others, or when ordered by a court to do so.

A counsellor will  provide feedback to the parent/ guardian about how the counseling is progressing, and what are the areas that the counseling will focus on. The counselor will share helpful information on how a parent/guardian can support the child in their recovery but the counselor will not be reporting to the parent everything a child says or does in session.

Our Team

Our team consist of mental health professionals and interns who are working towards professional licensure. Through counseling, we aspire to contribute to society through our own unique strengths, skills, and mental health training.

All team members have had their backgrounds checked through JKM and are bound by our professional ethical code.

We are committed to delivering the best services with the utmost professional and ethical conduct.

Our Fees

We offer a toll-free phone and text Psychological First Aid Service for any child through our Buddy Bear Hotline.

We are on mission is ensure we can provide affordable mental health services for the everyone. It is our policy not to turn anyone away based on their inability to pay.

Counseling Services
- Children’s Counselors, Art therapist and Clinical Psychologist are RM150 per-session.

Package rates are also available:
- 5 sessions with a professional for RM675

Family/Couples Counseling - 90 minutes
- Professional counselors are RM 220 per session.

Need Financial Support?
If for financial reasons you are unable to pay for your session, please let us know what you are able to afford. It is our policy not to turn anyone away based on their inability to pay.

Thanks to Yayasan Hasanah, the Prihatin Grant by MOF and donors we are currently able to offer sponsored sessions for those who are unable to afford so that no child is refused treatment on the basis of affordability. 

If you are able to contribute to our work, we welcome donations, please reach out to us.

Counseling Hours

All counseling is strictly by appointment only. We are not able to take in walk in appointments nor are we set up to handle emergencies or crisis that require immediate attention.

Our hours are Monday to Sunday, 9:00 AM to 9:00 PM. Last appointment is 8pm.

This applies to both online and in person counseling.

In person counseling is available on site if you are an organization or school. We require a private dedicated space for counseling appointments to take place.

Our office is located at Block B, Level 3, Mahsa Avenue. Off Jalan Universiti, Kuala Lumpur.

Online Counseling is available only for children age 12 and above. The child must be in a private space during the session with a stable internet connection. The camera must be turned on at all times.